Spectrum

Empowering customer success through the complete compliance solution.

eHealth operates SPECTRUM, a multi-dimensional platform to support monitoring and compliance programs. SPECTRUM provides sophisticated, secure and well-supported solutions to empower successful compliance outcomes for public agencies and their participants while ensuring public safety.

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Background

Bringing efficiency, accountability and trust to drug testing and compliance monitoring

Given the Affinity eSolutions longstanding partnership with the U.S. Department of Defense is based on the highest levels of responsiveness, security and technical expertise, our entrance into the professional health monitoring marketplace was a natural progression.

Launched in 2006, eHealth soon became one of the pioneers as a third party partner in drug testing administration, online compliance monitoring and case management. Now the market leader in the United States relative to the number of programs and participants, the eHealth client base includes state licensing boards, recognized alternative programs, professional health programs and treatment providers.

Member of:

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Solutions

Single source access to secure tools that simplify the experience for the participant and the case manager

Drug Test Administration

  • National collection network
  • Reliable random testing
  • Expert Medical Review Officer

Compliance Monitoring

  • Actionable alerts
  • Real time reporting
  • Third party status updates
  • Compliance Dashboard

Case Management

  • Automated workflow and letters
  • Standard and custom reports
  • Trackable case notes
  • To Do lists and calendar

Participant Advanced Mobile App (IOS and Android)

  • Biometric log-in
  • Testing and collection management access
  • COC bar code scanning
  • Medication reporting
  • Camera-captured documentation
  • Mobile self-reporting
  • Secure Messaging

Research

  • Advanced analytic tools

Cybersecurity

A secure and HIPAA-compliant environment that empowers peace of mind

Our cybersecurity is maintained through an Affinity team of security experts supporting all of our technology solutions. Rigorously tested and verified by the U.S. Department of Defense (DoD) to meet their requirements, our security also surpasses all HIPAA and HHS requirements. The data stored on our server is protected with DoD- and HIPAA-mandated FIPS-certified encryption methods and we ensure accurate test results through the use of SAMHSA certified labs and our highly secure online environment. eHealth extends this dedication to the protection and preservation of privacy and the security of sensitive information. As per HIPAA regulations, we enforce a range of confidentiality policies including PHI Privacy, Information Security and the Privacy and Security Employee Standard of Conduct.

Support

Dedicated Account Managers combined with end-to-end service and comprehensive training programs

A dedicated Account Manager is the key point of contact for every customer to handle day-to-day matters and monitor all aspects of the program to ensure that service delivery exceeds requirements. Reinforcing this one-to-one relationship is the Affinity HelpDesk accessible by phone, email or online messaging 7 days a week to assist with user questions and issues.

eHealth provides this comprehensive framework of assistance from implementation through all phases of the business partnership to ensure a true end-to-end customer support experience. eHealth works closely with each customer to understand and identify unique needs and opportunities in order to evolve and customize the program solution.

Spearheaded by the Account Manager, the eHealth training team develops a comprehensive training plan customized to meet specific needs and circumstances. This plan begins prior to implementation and continues throughout the program. Available training tools include on-demand guides, how-to videos, on-site workshops and webinars. The training plan is updated on an ongoing basis to address program enhancements, refresher training and staff turnover.

Training

Customized and comprehensive training plans

The eHealth training team works with each customer to develop a comprehensive training plan customized to meet their specific needs and circumstances. This plan begins prior to implementation and continues throughout the operation of the program. Available training tools include on-demand guides, how-to videos, on-site workshops and webinars. The training plan is updated on an ongoing basis to address program enhancements, refresher training and staff turnover.

Testimonials

eHealth empowers programs to be accountable to their participants, regulatory authorities and the public at large as heard in the following testimonials:

Programs that monitor professionals are under increasing pressure to utilize technology solutions to reduce process inefficiencies, control costs, enhance the quality of service and improve accountability and outcomes. In order to achieve these goals, they must ensure efficient and accountable communication to maintain standardized process while eliminating paper-based processes. By providing real-time and actionable information, SPECTRUM gives Case Managers the ability to manage by exception and monitor participant compliance with accountability. This ultimately allows our business partners to do what they do best – support recovery and enhance outcomes.